Integrated Ticketing System in Shared Web Hosting
In contrast with what you may find with many other hosting providers, the support ticket system that we use with our Linux shared web hosting packages is part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to memorize different login credentials, as you’ll be able to manage your tickets and the web hosting account itself from one single place. So, in case you have a query or stumble upon a difficulty, you can touch base with our support engineers immediately. Our ticketing system offers a smart search mechanism. This goes to say that even in case you’ve submitted a myriad of tickets over the years, you’ll be able to track down the one that you want without effort. On top of that, you can check knowledge base guides to dealing with commonly met obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was developed with the belief that you should be able to manage everything associated with your semi-dedicated server account in a single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got a query or run into an issue, you can get in touch with our tech support engineers immediately without having to use some other interface. You can search through your web files or check various settings within your account while you post a new ticket or read the response to an older one. If you’ve got an enormous number of tickets and you would like to find a given one, you can use the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a response in no more than 60 minutes regardless of the essence of your enquiry or problem.