There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a trouble ticket system. It’s the easiest correspondence medium for a number of reasons. If no customer support staff member is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Plus, you can copy/paste large pieces of information without the need to worry about typographical mistakes, and in case a specific problem needs more time to be solved or a number of responses need to be exchanged, all the information will be in one location, so either party can always see the comments written by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they are typically separate from the hosting platform, so if you have to provide info or to follow directions, you’ll have to use at least 2 separate admin consoles and this number might grow if you would like to administer a handful of domain names. On top of that, a lot of web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with many other hosting providers, the support ticket system that we use with our Linux shared web hosting packages is part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to memorize different login credentials, as you’ll be able to manage your tickets and the web hosting account itself from one single place. So, in case you have a query or stumble upon a difficulty, you can touch base with our support engineers immediately. Our ticketing system offers a smart search mechanism. This goes to say that even in case you’ve submitted a myriad of tickets over the years, you’ll be able to track down the one that you want without effort. On top of that, you can check knowledge base guides to dealing with commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was developed with the belief that you should be able to manage everything associated with your semi-dedicated server account in a single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got a query or run into an issue, you can get in touch with our tech support engineers immediately without having to use some other interface. You can search through your web files or check various settings within your account while you post a new ticket or read the response to an older one. If you’ve got an enormous number of tickets and you would like to find a given one, you can use the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a response in no more than 60 minutes regardless of the essence of your enquiry or problem.