When your hosting company offers live chat support, you can talk with an agent in real-time and find out useful info or get an issue resolved in a timely manner. The main advantage of using chat as an alternative to calling to talk to a live person is that you will need just a computer with Internet connection, therefore you will not pay any rates in case you're in a different country or state. Furthermore, it will be a lot easier to copy and paste data like domain names, usernames or error messages in other words details that are sometimes hard to give to the other side over the phone. The live chat is also a considerably faster solution to contact your web hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some trouble requires some more time to be resolved, you are able to do something different while you wait for assistance on the live chat, so you will not lose time - something that's impossible when you are on the phone.

Live Chat Support in Shared Web Hosting

We provide a live chat support service for all of the Linux shared web hosting packages that we offer and we can support you with almost everything in real time. In case you do not have an account with our company yet, we are able to provide you with more information about the plans in order to help you to pick the most appropriate plan. If you are an existing customer, we can assist you with any billing or general matter as well as with numerous common tech issues, for example an e-mail address setup in a desktop email client. When you can't call us for whatever reason or you are in some country where we don't have a local telephone number, our live chat will be the best way to get in touch with us. Needless to say, some issues need longer time to examine and test, so you will have to open a ticket to our technicians, however, we are able to save you time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, so that if you have any kind of questions for our Linux semi-dedicated hosting packages, you are able to speak with our customer support team whenever you need no matter if you've already acquired an account or not. In general, the chat service is intended for pre-sales, billing and common questions and troubles, yet we are able to help you with quite a lot of technical questions as well. We can help you select the optimal plan for your websites if you do not have an account yet, we can reply all of the billing questions or issues you have or we can assist you with setting up your new email address on your computer or smart phone - all the aforementioned will be done timely as our live chat service is available all the time, every single day. Any time you need assistance, you can speak to an agent and save considerable time.