One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reaction time for any trouble ticket that you post or any e-mail that you send is just 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your issue or question may be, we will lend you a hand immediately and will provide you with the needed info to fix any problem with your websites. The real reply time commonly does not exceed fifteen-twenty minutes, so you can just forget about waiting for hours and hours on end to get an issue sorted out or what’s even worse – waiting a whole day only to obtain a response that more information is necessary while nothing’s fixed. We’ll assist you in a timely fashion simply because we know just how costly time can be in the dynamic Internet realm. The 60-minute reply guarantee is valid for any technical or billing enquiry that you might have about our Linux shared web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we recognize just how critical it is to receive swift help, we guarantee that you won’t ever need to wait around for more than 1 hour to get a response to any ticket that you send from your semi-dedicated server CP. In fact, you will seldom need to wait around for more than 20-30 minutes and this applies to any question irrespective of its nature – billing, technical or general. Also, our customer and technical support team is on duty 7 days a week, which suggests that even in case you submit a ticket during legal holidays, you will invariably get a blazing-fast response, which will include the answer to a query, the solution to an obstacle or the details needed to solve an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never have to waste an entire day hanging around waiting for a reply like you would with many other providers.