Phone Support in Shared Web Hosting
We believe that being able to talk with a live consultant is rather important, so we have 3 support lines all around the world (UK, USA and Australia) and you will be able to contact us on the phone for fourteen hours every day. If you consider getting one of our Linux shared web hosting packages, for example, you'll be able to give us a call and find more about our services prior to ordering to make sure that we do cover all of the system requirements for your websites. Following your purchase, you'll be able to get in touch with us about all of the sales and billing troubles you may have, or receive any general or basic technical info that you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as part of the support services for each semi-dedicated server plan that we offer. Due to the fact that some issues are more difficult and time-consuming, you will need to open a support ticket in case you experience such a problem, still for all of your general, billing or minor technical issues you can always give us a call and we will assist you without delay in order to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out if you can host your internet sites on our high-tech cloud platform or you can get any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., Great Britain and Australia plus a worldwide number, which means that you are able to call the one which is nearer to your location.