Being able to communicate with your shared web hosting supplier any time you have any questions or experience any troubles is very important and how fast they will answer and react is crucial, particularly if your web site is business-oriented, as more downtime could mean losing prospective customers. The support options are also a quick way to distinguish genuine suppliers from resellers. The latter usually answer just to emails or support tickets and you may need to wait for a day or longer to receive a response. If your trouble calls for several replies, you may end up losing days so as to have a basic problem solved. With a genuine and reliable hosting supplier, you'll be able to connect with the support team at any time and get a timely response whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance in a timely manner, so our shared web hosting services feature 24/7 technical support plus various means of communication. In case you do not have an account yet, you can give us a call or use our live chat and speak with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service that you cannot use effectively. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. Unlike the vast majority of suppliers out there today, we reply to all the tickets within the hour, so you will not have to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting packages that we provide come with 24/7 customer and tech support, therefore whatever the issue you experience, you're able to get in touch with us and we'll give you a hand right away. The guaranteed answer time for each e-mail message or support ticket that you open from your Hepsia website hosting Control Panel is just one hour; the actual reply time rarely is more than 20 minutes. In addition, we offer telephone support with a couple of local numbers around the globe plus a live chat, which means that you can get in touch with us and get additional information about our services even if you don't have an account yet. We're able to assist you with any kind of question or a problem you may have - payment methods, package features, e-mail setup, hosting account settings, etc. If you use our services, you will never encounter an issue where you should wait for a day or two to get an issue solved like you will have to do with numerous other service providers.

24/7 Customer Support in Dedicated Hosting

We know how important it is to receive well-timed support in general, let alone if you operate a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour answer time guarantee whatever the problem. This service is totally free for all the issues with the server or the software that was installed by our administrators through the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from the billing section or you could send an e-mail message, and the actual response time for both rarely surpasses thirty minutes as we have admins available 24x7. In case you require general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on three different continents or you may employ our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to include to your server package from the billing Control Panel.