Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be replied to in maximum 60 minutes after the support ticket or email was received. If your case requires additional assistance from a sysadmin, we’ll direct the support ticket or the email to the person on duty, without delay then leave a comment to notify you that more time will be needed for discovering the optimal solution. If you order the Administration Services package, any of the server administration services included there will be performed whenever you decide.
A Top–Class Client Care Service
- We will be online for you 24–7 to respond to any enquiries that you may have with regard to our Web Hosting Control Panel and any of the apps that we have pre–installed for you on the dedicated server. If you also require help tackling server management procedures, take a glance at our Administration Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting services.
An Easy–to–Navigate Help Area
We have equipped our Web Hosting Control Panel with an extensive knowledge base, which includes exhaustive explanations of all its features and functionalities. In addition, we have made in–depth video tutorials that will further explain to you how to carry out a certain task or troubleshoot a frequently encountered issue. All the instructional articles and the video tutorials are easily reachable from each section of the Web Hosting Control Panel through the Help and Videos buttons in the top right corner.