Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Guarantee

  • Each ticket you submit to our technical support team will be replied to in approximately one hour. All normal issues will be addressed asap. Yet, if the help inquiry you have sent requires the help of a competent technician, we’ll address the ticket to him and will let you know about the delay.

  • Top quality support service

  • Top–class Client Help Service

  • Our client help Dept will be working for you round–the–clock to to take care of all service inquiry tickets that you submit. We offer customer help for all the programs that are pre–configured on your machine. These include our in–house developed Web Hosting Control Panel, the selected OS plus the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Web Hosting Control Panel that is included completely free with your VPS offers an inbuilt articles base. You’ll find a range of descriptive how–to articles and a number of step by step video training materials that illustrate all the standard site supervision responsibilities. You can access them by clicking on the Help or Video control keys in the top right corner of each Control Panel section.